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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your order was delivered, we are unable to offer a refund or exchange.
To be eligible for a return, your item must be unopened with the manufacturer’s factory seal fully intact, in the same condition you received it, and in its original packaging.
Sealed trading card products
We sell factory sealed product such as booster boxes, Elite Trainer Boxes, collection boxes, tins, booster bundles and display cases. Because the contents of sealed product are randomised by the manufacturer and cannot be verified once opened, opened or unsealed items cannot be returned unless they arrived faulty.
Damaged or incorrect items
If an item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery. Email support@pokemondistrict.com with your order number and clear photos of the item and its packaging, and we will make it right with a replacement or refund.
How to start a return
Email support@pokemondistrict.com with your order number and the reason for your return. Do not send items back before contacting us, as unauthorised returns cannot be processed. You are responsible for return shipping costs unless the return is due to our error.
Refunds
Once your return is received and inspected, we will email you to confirm we have it and whether your refund is approved. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it can take several business days for the credit to appear.
Late or missing refunds
If you have not received an approved refund, first check with your bank or card issuer, as processing time varies. If you have done this and still have not received your refund, contact us at support@pokemondistrict.com.